Terms & Conditions

Dear valued customers,

All orders and purchase made through this blog and other Sooyaree's outlets are subject to our Terms & Conditions outlined below. It is advisable for all users to read and accept all terms and conditions before placing an order with us.

1) Every item is AUTHENTIC and NEW. We only buy from reputable and respective seller from US, so please don't e-mail us and ask about the authenticity all the time.

2) However, if you wish to order from certain sites of your choice or eBay, we might be able to assist you BUT will not be held responsible for the merchandise authenticity later.

3) We do bulk shipping, so will only ship out every 2 weeks or so from US to Malaysia. Later my sister in Malaysia will handle shipping of parcels to your door step via PosLaju

4) We deliver from US to Malaysia via USPS.
5) For special order items and ready stock items in US, please allow 3 to 6 weeks after payment done for the item to arrive to your door step. It all depends of the custom clearance. Please note that USPS has announced price increases for its shipping services - effective Jan 22, 2012. However, if you are purchasing Available Items in Malaysia you may received your goods after 2-3 days or sooner (after your payment is cleared)

6) Please note that we usually send packages in PosLaju plastic bags. If  you prefer to receive your item in a box, please enquire at additional cost.

7) Unless mentioned otherwise, price stated are inclusive of custom tax/duty, handling + shipping from US to Malaysia and also handling + shipping via Poslaju to addresses within West Malaysia (elsewhere please do enquire me). For item less than RM100, please add RM7 for West Malaysia and RM10 for East Malaysia

8) We try to ship your order as soon as possible. Please note that occasionally, we are unable to do so due to restraints like our shipment from US being held at Custom, or my sister in Malaysia who is helping with handling & shipping happened to be away outstation (since she has her full time job), but please believe that we do our best to send your order as quickly as possible. We thank you for your support & understanding.

9) Seller shall not be held responsible in case of lost or damage of your merchandise during shipment.

10) We appreciate serious buyer. All items sold are not refundable or exchangeable. No refund or return will be provided.

11) Please note that backing out after an order has been confirmed will not be tolerated (back out buyers). Cancellation of order after payment has been made will not be entertained. All sales are final.

12) To be fair for every customer, we require some deposit for any booking made. Booking is allowed only up for 3 weeks. After that, your deposit will be forfeit.

13) We are doing our best at keeping the item to be in pristine condition. Sometimes, certain susceptible item might have some flaw to it, due to shipping & handling. If you prefer 100% free of defect item, we suggest for you to buy the item at their respective store. 

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